Usability Testing | Discord

Identifying Usability Issues in Discord’s Server Management

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Methods: Qualitative

  • Usability Testing

  • Moderated Interviews on Lookback and Zoom

Presented to Discord Staff Researcher

Research Objectives:

  1. Understand if users are able to create a new server on Discord

  2. Identify if users can create and assign roles to others within a server by navigating to settings

Findings:

  1. Users struggled with adding roles from members screen

  2. Users do not expect unprompted save

  3. Users have issues finding server settings due to issues with visual hierarchy and

Impact:

These findings were presented to a staff researcher at Discord and forwarded to the respective research team for further investigation.

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