
Usability Testing | Discord
Identifying Usability Issues in Discord’s Server Management
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Methods: Qualitative
Usability Testing
Moderated Interviews on Lookback and Zoom
Presented to Discord Staff Researcher
Research Objectives:
Understand if users are able to create a new server on Discord
Identify if users can create and assign roles to others within a server by navigating to settings
Findings:
Users struggled with adding roles from members screen
Users do not expect unprompted save
Users have issues finding server settings due to issues with visual hierarchy and
Impact:
These findings were presented to a staff researcher at Discord and forwarded to the respective research team for further investigation.